Return most unused items* within 14 days of receipt for a credit or exchange (minus shipping & handling), less a 25% handling and restocking fee. Please request a RMA number before sending the items back. Please remember all returning merchandise must be new (never been used) and in its original carton with all the packing material, manuals and destination card. We will not accept dirty, washed or used product. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Please insure your return package against loss in transit.
For defective merchandise please email customer service at Sukis1@verizon.net
Please allow 3-4 weeks for returns processing the credit.
A restocking fee may apply for product returned with open, or damaged packing. Please use United Parcel Service or Insured Parcel Post for return shipments.
*Examples of non-refundable items are sale items, furniture, bedding, room décor, custom made, and made to order items. They cannot be returned, exchanged or refunded.
The images featured on our website may have been altered, reduced, or enlarged. All images are intended to represent the general design elements and appearance of the item.
Product descriptions represent the general features and appearance of each item, product information is provided by our vendors, Sukiskids.com is not responsible for the information.
Manufacturers warranty/registration cards accompany when available from the manufacturer, and are subject to the manufacturer's policies. Everything we sell is new. If your product becomes defective, please see your product's warranty information for contacting the manufacturer for replacement and/or repairs.
Orders are usually shipped within 1 business week from the day the order is placed online if the selected item(s) are in stock". If the item(s) are not in stock at the time of ordering, we will promptly notify you within 5 days. In addition, some of our products are shipped directly to you from the manufacturer. Suki's ships to the United States, Canada and Puerto Rico ONLY. Suki's can ship UPS Ground, 2 day, 3 day, or overnight service. Suki's can not ship to P.O. Box addresses.
We offer Free Ground Shipping to any location in the 48 contiguous states USA only, an additional charge apply to orders to Alaska, Hawaii, Puerto Rico and Canada. All duties and taxes for shipments outside of the United States will be charged to the customer.
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs of sending item(s) to you.
We accept American Express, VISA, Master Card, and Discover.
Thank you for shopping at Suki's.